Last Updated: 30.08.2024

1. Introduction

At Picot Plumbing and Utility Services LTD ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you fill out our lead form on www.picot-plumbing.com or any related services.

2. Information We Collect

When you fill out our free leak detection form, we collect the following information:

a. Personal Information:

  • Name: To identify and address you appropriately.

  • Contact Information: This includes your phone number and email address, which we use to reach out to you regarding your inquiry.

  • Postcode: Your service address so that we can provide accurate estimates or arrange services.

  • Details About Your Plumbing Needs: Any information you provide regarding the plumbing services you require.

3. How We Use Your Information

The information collected through our lead form is used for the following purposes:

  • To Provide Services: We use your information to contact you and arrange for plumbing services.

  • To Improve Customer Service: Your information helps us to respond to your customer service requests and support needs more efficiently.

  • For Marketing Communications: If you opt-in, we may use your contact information to send you promotional offers, newsletters, or other communications that may be of interest to you. You can opt out of these communications at any time.

  • To Process Payments: If applicable, your information may be used to process payments for services rendered.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others.

5. Security of Your Information

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information when you submit a lead form. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out: Opt-out of receiving any marketing communications from us.

7. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of the Site.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Picot Plumbing and Utility Services LTD
159 Cambridge Street, Aylesbury, Buckinghamshire, HP20 1BQ
info@picotplumbing.com
01296 471424